Car dealers dealing with closed businesses during COVID-19

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WILKES-BARRE, LUZERNE COUNTY (WBRE/WYOU) — As many people are now staying home thanks to Governor Wolf’s orders, there are still some that have to hit the roads since they are ‘essential’. But what happens if their car needs work during this time?

On a typical day at Motorworld in Wilkes-Barre, there are lines of people trying get their cars serviced, but now with coronavirus, things have changed.

Typically service advisors at Motorworld Autogroup see about 15 appointments each day. Now advisors are lucky to get three. Mike Gyory, service manager of Motorworld, says however buying a car is not an option during this time.

“Currently sales is closed throughout the entire state. There were some dealerships that were granted the ability to sell cars through an appeal process. However, as of yesterday, that appeal was revoked. There is not a dealership in the state of Pennsylvania that is allowed to deliver a car to a customer,” Gyory said.

Even though the lights may be out in the showroom, they still remain on at the service garage.

“We’re open for business for any maintenance, repairs, emergency services that are needed,” Gyory said.

Gyory ensures extreme measures are taken if you do bring your car in for service.

“The driver’s front seat is covered, the floor mats are covered. We also have steering wheel covers. We are also taking precautions to disinfect the vehicles that any surfaces that are touched,” Gyory said.

As for staffing, many technicians’ hours have been reduced to eliminate the number of workers in the shop.

“Our staffing is cut in half. Service bays are separated by at least one to two bays between technicians currently. We just try to tell them please keep your distance from one another,” Gyory said.

And keeping distance in the waiting room is highly encouraged if you do decide to sit inside.

Motorworld employees tell Eyewitness News that one of the easiest ways to avoid contact from going inside is just to bring your car keys here, go to the key drop-off stand, and drop your keys in an envelope along with writing your telephone number and drop the envelope in the slot.

Gyory says since restrictions and guidelines are changing daily with dealerships, he says it’s best to call first to see if anything changes with the status of car buying.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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