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Winning Trust Back After a Data Breach


(WBRE/WYOU-TV) Executives from two major American companies say they’re making changes after hackers stole their customer’s data.

Marriott and Equifax both say hackers stole millions of customer’s personal information.

But as  Eyewitness News Washington Correspondent Mark Meredith reports…lawmakers say the companies must do more to win consumers’ trust back.

The CEOs of “Marriott Hotels” and credit monitoring giant “Equifax” apologized to lawmakers for recent data breaches. In which hackers stole the personal data of literally hundreds of millions of customers.

    “These attacks on US businesses are attacks on us consumers, and are attacks on America…” Said Mike Begor, CEO, Equifax.

 Equifax says hackers accessed 143 million of its customer’s names, birthday’s, and social security numbers.

  A senate report, released Wednesday, accused Equifax of neglecting cyber security issues for years. Equifax’s new CEO told lawmakers he’s ready to make changes and spend at least a billion more on improving security.

  Marriott says its hack was even bigger–with 383 million accounts of its Starwood brand potentially compromised worldwide.

  “We’re committed to determining it how it occurred, supporting our affected guests, and enhancing security measures to protect against future attacks” Said Arne Sorenson, CEO, Marriott International.

Lawmakers criticized both companies for not spotting the breaches sooner. Delaware Senator Tom Carper said “The constant stream of data breach notifications, we see year in and year out, is a sign we can and should be doing a lot better”

Senator Rob Portman of Ohio says both hacks prove congress needs to do more to address the crisis.  “Companies and government agencies alike must take steps to better protect the data consumers trust to them…that is clear”

 Portman says Congress should also consider new laws to ensure consumers who are hacked…receive notification as soon as possible.  

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