MONROE COUNTY (WBRE/WYOU) — April is 911 education month and the Monroe County control center kicked off a special program to share its role within the community. We visited the center today and spoke to dispatchers about their new initiative.
Dispatchers are the ones on the other side of 911 calls playing vital roles in emergency situations.
“A lot of multitasking. A lot of people don’t understand what we do and how involved the job is,” said Melissa Harris, quality insurance of the public outreach.
Those at the Monroe County Control Center want to spread the word about what they do.
“We certainly wear a lot of different hats here. You don’t think about the person that’s answering the phone and the other 10 or 15 things that they’re doing behind so it’s super important to get people in and let them see what we’re doing,” explained Kristi Apgar, a 911 dispatcher in Monroe County.
To honor 911 education month and dispatcher appreciation week, Apgar came up with ‘donuts with a dispatcher’ where community members can come to the center and sit down with a dispatcher to learn the ins and outs of 911 calls.
“We can give them a different aspect of 911. Teach them what information a dispatcher needs to know when they actually have to call in,” stated Harris.
Harris says she hopes the program will attract more people to the career path and answer their calling.
They tell me several families have already signed up for the next few weeks. The first donuts with a dispatcher are taking place Wednesday night.
If you’re interested in signing up for donuts with a dispatcher you can head over to the county’s form to fill it out.