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Spring Brook Township residents asking, ‘where’s my mail?’


Residents say they have not received mail in five days— and counting

SPRING BROOK TOWNSHIP, LACKAWANNA COUNTY (WBRE/WYOU) — Those in and around Spring Brook Township are growing frustrated with mail delivery which has been nonexistent for five days.

Residents, Eyewitness News talked with, say it’s bad enough that they can’t get their mail and they aren’t getting clear answers as to when the problem will be resolved.

“I think it’s just a disaster. Something has to be done,” said Ann Marie, Spring Brook Township resident.

Ann Marie and hundreds of other residents in Spring Brook Township have had empty mailboxes for 5 days and counting.

“Extremely frustrating. The thing I’m concerned about too is the elderly. I do pay bills online but again I do have bills that I don’t put online that have to come in and I pay them. So now I’m going to have to pay late fees because of that,” said Ann Marie.

The mail for the Spring Brook Township comes out of the Moscow Borough post office. She was told by managers in Moscow that residents cannot pick up their mail.

“They were unable to allow us to come into the post office to pick up our mail because the mail does not come presorted to Spring Brook Township. So that mail is going to continue to pile up, pile up.”

Ann Marie and others in Spring Brook Township tell the Eyewitness News I-Team, it’s not just about regular mail. Life-sustaining deliveries are now stopped.

“I have family members who get prescriptions through the mail. They are not going to be able to get their prescriptions. These people who get their checks through the mail, they are not going to be able to get their checks.”

“You know, I wanted answers because there are people depending on the U.S. Postal Service going for great lengths of time not getting anything. And that’s not right,” said Rep. Matt Cartwright (D) 8th Congressional District.

Congressman Matt Cartwright says he met late last week with managers for the U.S. Postal Services who told him what was happening.

“In a very short span of time, they had two resignations they had two unexpected retirements and two other people were out on sick leave. All at the same time, so kind of a perfect storm,” said Cartwright.

Cartwright says he was assured the problem will be resolved and the mail will once again be delivered.

“They are working on having replacement and also doing a better shifting other employees from different parts of the postal service to the Moscow service.”

A spokesperson for the U.S. Postal Service released a statement on the issue to Eyewitness News:

“The postal services is actively hiring to address pockets of employee availability issues and appreciates our customers’ patience and understanding. Customers with questions or concerns are encouraged to contact us at 1-800-ask-USPS. We also encourage people who are interested in a career, part-time, or seasonal position with the Postal Service to check usps.com/careers.”

No timetable was given as to when the mail will once again be delivered in parts of Spring Brook Township.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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