Landline phone service concerns in Wayne County


EQUINUNK, WAYNE COUNTY (WBRE/WYOU) – People living in part of northern Wayne County say they’ve been dealing with internet and phone service problems recently.

The biggest issue that people in the Equinunk-area say they’ve been dealing with is the loss of landline phone service.

Residents contacted Eyewitness News for help and we went to the community to hear residents voice their concerns.

As soon as people found out Eyewitness News was in town Wednesday, the Equinunk General Store filled up with frustrated people.

For the last several weeks many people say they’ve been dealing with sporadic internet and telephone service outages.

Residents say they have been trying to get answers from Verizon.

“It will come on and then it will go off. There are times when we have a phone and no internet, other times when we actually have the internet and no phone which I still can’t wrap my head around,” Carol MacMaster of Equinunk said.

Robin Russo actually took Eyewitness News to her home to show us the problem.

As of Wednesday morning, her landline did not work and it had been that way since Monday.

“It’s terrible, terrible, a really bad feeling, bad feeling,” Robin Russo of Equinunk said.

The reason why so many are concerned is that the Equinunk area has very little cell phone service.

That is why residents say landlines are so important.

Charles Cover says he lost phone service for 24 hours this week.

His wife has severe health issues and he constantly worries about being able to call 911.

“It would be impossible to get a quick reaction to get her to the hospital or something like that. The nearest hospital is 35 miles away,” Charles Cover of Equinunk said.

The issue has even drawn the attention of township supervisors.

They’ve been impacted too.

Besides safety, they say the issue is just bad for business.

“It kind of puts you out of business. You can’t function as an entity without the services that we pay for,” Buckingham Township supervisor Kurt Muller said.

A spokesman for Verizon told Eyewitness News the company has been able to fix an equipment-related issue.

In a statement, Verizon said, “Late this morning we received reports of some customers in the Equinunk PA-area experiencing issues with their landline telephone service. Our engineers quickly identified and fixed the issue and restored landline telephone service for those affected around noontime. We apologize for any inconvenience.”

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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