HAZLETON, LUZERNE COUNTY (WBRE/WYOU) — There are renewed concerns about mail delivery issues in our region specifically in the Hazleton area.

Mail delivery concerns were common during the height of the COVID-19 pandemic across the nation and in our region but seemed to have eased a bit in recent months.

The United States Postal Service came under fire in 2020 and 2021 for not providing adequate service.

Now some residents in the area namely in Hazelton say and fear we are going back in time based on what they claim they have been witnessing with their mail delivery.

“So now we went from an inconvenience to being a financial impact,” said Brian Cara, a West Hazleton resident.

Brian Cara lives in West Hazleton and claims he has seen a growing problem with his mail delivery.

“We’ve noticed in the past things were starting to be late. We weren’t getting certain things. It was originally just an inconvenience but now we’re receiving bills that are due the day prior to receiving them. So obviously you’re not getting that bill out. That’s a financial impact,” explained Cara.

Cara says he’s not alone with these concerns.

“I’ve spoken to a lot of my neighbors and they’ve also experienced several problems so we just have to find out how to solve this problem or at least start addressing the problem,” stated Cara.

Earlier this year the U.S. Postal Service blamed much of the mail delivery issues on pandemic-related problems, such as staff shortages.

A spokesperson for the postal service Philadelphia office, which oversees the Hazleton area issued a statement to the I-team:

We are sorry to hear about the customer’s concerns regarding bills. We encourage all customers to contact us at 1-800-ask-USPS so we can better identify and better assess any specific route or areas that need attention.

We also encourage customers to sign up for USPS Informed delivery so they can see what will soon be arriving in their mailboxes.

Paul Smith, USPS Spokesperson

Congressman Matt Cartwright who represents the Hazleton area has been very vocal about what he refers to as “inadequate service” provided by the united states postal service.

“I think this is a national outrage at the core level of service USPS has been putting out..It’s a product of the top management,” stated Cartwright.

Cartwright says resolving these issues is a work in progress.

“Members of congress on both sides of the aisle feel strongly about this. Give it time we will get to the end of it. In the meantime, we will continue to raise our voices to protect local mail delivery in northeastern Pennsylvania in my office,” explained Cartwright.

Eyewitness News spoke to a manager at the Hazleton post office, she says was unaware of any problems with mail delivery in the Hazleton area. She too encourages residents who are having issues with mail delivery to contact the Hazleton post office. Residents can also call Representative Cartwright’s USPS Complant line at 570-341-1056 ext: 6.