(WBRE/WYOU) DAUPHIN COUNTY – A Dauphin County man says his ADT security system was not monitored for months despite him paying for the service.
Todd Harkins bought the security system in 2016 and has been paying $49 a month to have it monitored. He says the system started to malfunction in 2017. He believes the system was disconnected.
An ADT spokesperson said in a statement “This was totally an isolated and very rare occurrence caused by a third party installer.”
ADT says systems can get disconnected during construction, cable changes, or power outages. It encourages customers to test their systems once a month.