Curbside veterinary appointments


SALEM TOWNSHIP, LUZERNE COUNTY (WBRE/WYOU) – With many non-essential businesses having to close during the COVID-19 pandemic, there are still essential businesses like the Berwick Veterinary Care Center that still remain open.

But they are bringing the those services to you, in a parking lot.

Business is still running at the Berwick Veterinary Care Center as appointments are still being made, but with precautious measures.

Wendy Houck, who brought her cat, Milo, in for an appointment, says she is thankful for the curbside service.

“I think this is very effective as far as keeping social distance. The animals are obviously getting into an area that’s clean and they aren’t going to be carriers or have their containers contaminated by doing it this way, so it’s reassuring for us.”

Dr. Ellett, of Berwick Veterinary Care Center, says this change is to help maintain social distance and to follow orders from the CDC.

“We have turned into curbside appointments, meaning that when the owner gets to the parking lot, they call our clinic. A technician will get the history over the phone. The technician will then go out to the parking lot, get the pet for me, then bring the pet in, I’ll do the exam, call the owner, go over treatment plans and diagnostics, medications we are going to give. Then, go back out and give the pet back to their owner.”

Dr. Ellett says that they are limiting appointments to emergencies only, including vomiting and seizures. She says other appointments, such as vaccinations, are moved to April. No clients are allowed in the building; the only exception is for euthanization procedures.

“We do keep our six foot distances. We wear our gloves and masks and then we try to stay as far away from the owners as we can. Our euthanasia protocols are still the same, that hasn’t changed, we just try to comply with all of the guidelines to keep to clients and ourselves and our staff safe,” said Dr. Ellett.

Robert Hakim, who pulled up for his dog’s appointment, says having the vet stay open is essential, especially to keep his buddy alive.

“My dog, he has an infection and would die if they didn’t do this, so they got to do it,” said Hakim.

Dr. Ellett says they still have the same amount of appointments, but they take longer since they have to do phone calls instead of being in the office.

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